SHIPPING & RETURNS
The seller allows the customer the right to return an order, in case of an error in the delivery or of a complaint regarding the product. The customer must notify the seller of an intended return within 3 days after receipt or collection of the goods.
Returns to the seller are made at the expense and risk of the customer.
To be eligible for a return, your item must be in the same condition that you received it, unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns must be made to the return address indicated by the seller.
Transport damages must be notified within 3 days. Failing to do so, the possibility to process a claim for free replacement will expire.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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